• icecybercrimescenterransomware

    A couple of the most common rogues we see these days are masquerading as official communications from federal government entities. These “ransomware” rogues claim that “your computer has been locked” and¬†threaten to open “a criminal case against you” if you do not pay a fine amounting to hundreds of dollars.

    If you see this kind of message on your computer, don’t be fooled! Yes, we all know that “Big Brother is watching,” but the federal government is never actually going to send you a ransom note on your computer!

    What should you do if you come across ransomware? Just shut down your computer immediately and, upon restart, if the message is still there, it’s time to bring it in to dot.help for a rogue removal. Ransomware is nasty stuff, but we can remove it and repair the mess it makes of your system! Whatever you do, do NOT send the cyber criminals money! If you already have done so, immediately contact your financial institution for damage-control.

    The FBI’s Internet Crime Complaint Center suggests the following actions for dealing with ransomware:

    1. File a complaint with ic3.gov.

    2. Keep your legit software updated.

    3. Contact a reputable computer expert to help you remove it. (That’s what we’re here for!)

    For tips on dealing with rogues, look here. For more information about the FBI and ICE rogues, take a look here and here. Rogues and ransomware aren’t new. They’ve been around for years and they are still affecting average people on a daily basis.¬†We see them every week on computers belonging to people just like you and me. Don’t get fooled. Get dot.help!

  • Over the past year, Rogue Removal has been one of the most in-demand services we provide at dot.help. Rogues, it seems, can be contracted from just about anywhere on today’s Internet. Rogues take advantage of social engineering to frighten consumers into coughing up their credit card numbers and will often cripple the functionality of a Windows operating system until properly removed. If you are accessing the Internet from a Windows operating system, you are probably at risk of contracting a rogue. For your convenience, we have provided a Rogue FAQ to help Windows users understand and avoid this security threat. Think you may already have contracted a rogue? Bring your computer in to our convenient location in historic, downtown Chehalis or give us a call at (360) 740-4472.

    Got rogues? Don't get upset. Get dot.help!

  • Did you know that those “universal” adapters aren’t really universal?

    The wrong adapter could cause permanent damage to your computer!

    It’s important to get the right adapter for your laptop, but you don’t want to pay extortionate prices, right?

    The affordable solution is right here at your friendly local dot.help Personalized Computer Support.

    At dot.help, we’re here to help.

  • Don’t be fooled by fake security software! Rogues like the one pictured below may look convincing, but they are malicious software! This pop-up is intended to look official and scary so that you will click on it. Don’t! Even trying to close the window may allow the rogue to install itself on your computer.

    Think you’re immune? Chances are, you’re not. At dot.help we’re removing rogues from local home and office computers every day. You can get a rogue even from a legitimate website. You can get a rogue even if you have Anti-virus or Anti-spyware tools installed on your computer. You can get a rogue even if you use a pop-up blocker with your browser.

    What should you do? Surf smart. Don’t accept anything that’s presented to you on the web before you’ve researched it and determined that it comes from a trusted source. If you’re not sure what to do, call us!

    At least 1 out of every 10 customers who bring their computers in to dot.help for rogue removal have already paid for the fake security software thinking it was legitimate. Keep your credit card in your wallet! Give us a call!

  • We have affordable new, used and refurbished computers available for sale right now! Come on in and check out the latest selection. Especially popular are our refurbished Dell desktop computers with XP Pro. These great machines come ready to go with AntiVirus and AntiSpyware tools already installed and a brand new keyboard and mouse! Continue reading »

  • Well, not so much today, but yesterday it was really coming down!

  • Come on in and check out our new shirts for sale!

  • We recently had our new sign installed and it turned out great!

  • dot.help is now an Equus Authorized Reseller! What this means to you is that you can customize and purchase powerful Desktops, Laptops, Servers and More from your local Personalized Computer Support Specialists, dot.help in Chehalis, WA. We can set up your new computer with the software utilities you need and provide hands-on support to you, our customer. No 1-800 numbers with foreign operators, just local, helpful service.

    Head over to our On-Line Store now or give us a call (360-740-4472) to set up your new computer!


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